Frequently Asked Questions
FAQ Topics
Orders & Customization
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Q How do I order / customize a product on Gingercrush? Q Can I order by phone? Q How do I use my coupon code? Q Will I be informed once my order is processed? Q Can you guarantee the colors of design as shown on the products on your website? Q Can Gingercrush help me create a design according to my requirement? Cancellation & Returns
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Q How can I Return or Exchange a Gingercrush product? Q Returns & Exchange Policy: Payments
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Q How can I pay for my order on Gingercrush? Q Do I have a COD option for payment? Q How do I pay using a credit/ debit card? Q What is a 3D Secure password? Q How can I get the 3D Secure password for my credit/debit card? Q Can I use Internet Banking feature to make payment on Gingercrush? Q Are my credit/debit card details & payment transactions safe on Gingercrush? Q My transaction failed but the money was deducted from my account. What should I do? Shipping & Delivery
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Q How can I track my order on Gingercrush? Q Does Gingercrush deliver to my area? Q Does Gingercrush deliver Internationally? Q In how many days will I receive my ordered Product? Q Why does the delivery date not correspond to the delivery timeline of X-Y working business days? Q I think I gave wrong/ incomplete shipping address while ordering. How can I change it? Q What if the package I receive is open/ torn/ damaged at the time of its Delivery? Q Are my products insured during shipping process? Q Will someone come to pick my product in case of a Return? Q Does Gingercrush give a prepaid Return Shipping Service? Q Do I have to pay for customs and import taxes?