Frequently Asked Questions

FAQ Topics

Orders & Customization

Q How do I order / customize a product on Gingercrush?
Q Can I order by phone?
Q How do I use my coupon code?
Q Will I be informed once my order is processed?
Q Can you guarantee the colors of design as shown on the products on your website?
Q Can Gingercrush help me create a design according to my requirement?

Cancellation & Returns

Q How can I Return or Exchange a Gingercrush product?
Q Returns & Exchange Policy:

Payments

Q How can I pay for my order on Gingercrush?
Q Do I have a COD option for payment?
Q How do I pay using a credit/ debit card?
Q What is a 3D Secure password?
Q How can I get the 3D Secure password for my credit/debit card?
Q Can I use Internet Banking feature to make payment on Gingercrush?
Q Are my credit/debit card details & payment transactions safe on Gingercrush?
Q My transaction failed but the money was deducted from my account. What should I do?

Shipping & Delivery

Q How can I track my order on Gingercrush?
Q Does Gingercrush deliver to my area?
Q Does Gingercrush deliver Internationally?
Q In how many days will I receive my ordered Product?
Q Why does the delivery date not correspond to the delivery timeline of X-Y working business days?
Q I think I gave wrong/ incomplete shipping address while ordering. How can I change it?
Q What if the package I receive is open/ torn/ damaged at the time of its Delivery?
Q Are my products insured during shipping process?
Q Will someone come to pick my product in case of a Return?
Q Does Gingercrush give a prepaid Return Shipping Service?
Q Do I have to pay for customs and import taxes?